Terms and Conditions
These Terms and Conditions govern the use of Betty Cloud Solutions services, including renewals, payments, receipt delivery, and customer access to the platform.
1. Service Use
By using our platform, you agree to provide accurate information, including your name, email address, phone number, and BSM/device number, when required for service renewal or support.
2. Payments and Renewals
Payments submitted through the platform are subject to payment gateway verification. Successful payment does not guarantee immediate activation; subscription renewal may be completed within 24 hours unless otherwise stated.
3. Receipt Delivery
After payment confirmation, we may send a receipt and payment confirmation by email. It is your responsibility to provide a valid email address and monitor your inbox, spam, and promotions folders.
4. Acceptable Use
You agree not to misuse our website, interfere with our systems, submit false information, or attempt unauthorized access to customer or administrative accounts.
5. Service Availability
We aim to provide reliable broadband services, but service availability may be affected by maintenance, network conditions, force majeure, or third-party infrastructure issues.
6. Refunds and Disputes
Refunds, where applicable, are handled according to our internal review process and the policies of the payment provider. Customers should contact support promptly if a payment error occurs.
7. Changes to These Terms
We may update these terms from time to time. Continued use of the platform after changes are posted means you accept the updated terms.
8. Contact
If you need clarification on any of these terms, please contact our support team using the contact details in the website footer.